Return & Refund Policy

About returns and exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase. .

If there are any issues with your order, you should contact our store support and provide photos showing the issue if possible.

Items returned to us without first requesting a return will not be accepted.

Please note that returns need to be sent to the following address: [18501 Arenth Ave, City of Industry, CA 91748]

We do not issue reissues for issues related to shipping, tracking, or delivery.

packaging protection

If there is a problem with an order, we may provide services at our discretion under certain circumstances.

Your order must include package protection for items marked as delivered but reported missing.

You may request approval for reshipping at our discretion if your order falls into the following circumstances:

The item itself, accessories, or box arrives damaged or fails quality inspection.

We will only resend damaged portions of your order unless the item itself is damaged or of poor quality.

For example, if the box is damaged, we will resend the box ourselves. If the item itself is damaged or defective, just re-make the entire order.

The incorrect artwork was received, or the wrong item was received.

We will only resend the message card if it is incorrect or damaged. For products that may have been received with an incorrect design or product, our support service must receive a video of the product as well as the packaging in which the product was received. If we do not receive this information, your remake request will be denied.

The item has been in transit for too long.

Additional reproduction clause.

The terms applicable to remakes are:

Damaged or bad quality check:

Items must appear as delivered.

The latest time to claim is 15 days after delivery.

Lost or stuck in transit:

Orders that have not been changed for 30 days (15 days if within the EU) from the date of shipment may be reviewed at the discretion of management for possible approval of a one-time redo.

Since customs in some countries can take a while, items that show up as cleared in customs will still take more time before they are considered lost.

Packaging protection.

In addition to our normal re-make policy, you can also pay for package protection on your order.

Packaging Protection (PP) is an extension of our remake policy and also covers remake subsidies if:

The item was marked as tracked for delivery, but the customer did not receive it

Normally, remake requests without PP will be rejected in this case. Additionally, the following limitations apply:

PP covers a single replacement and does not cover refunds.

Package Protection Terms and Discretion.

The following terms apply to package protection:

Earliest claim time is 7 business days after tracking shows delivered (to allow for the occasional mismarked shipment by the carrier)

The latest time for claiming is 15 days from the date of delivery.